How to become a BIBLIO Top Seller 

Booksellers who meet the requirements will automatically become a BIBLIO Top Seller. There is no need to sign up.

Be a BIBLIO bookseller in good standing for at least one year

This requirement helps ensure that Top Sellers have a track record of consistent service over time, not just a brief burst of activity. The best way to meet this requirement is to simply remain active and stable, making sure your account info stays current, you respond readily to any BIBLIO contact, and you enjoy good fulfillment and customer service practices while you work on that first year of history. If you’re newer than a year old, focus on building strong metrics so you’re already meeting the other requirements when you’re old enough.

Have an inventory of at least 100 items and not employ drop-shipping practices

Minimum inventory size is an indicator to your customers that you have sufficient depth to satisfy their needs, and the “in stock” condition is a way to help protect your customers from the risks of delays and uncertainties that may arise from the lack of physical control on the part of the seller. To satisfy the first, it is essential that you focus on including books that you have in stock and can ship immediately, excluding supplier stock and third-party stock as active inventory. If you have fewer than 100 books, set a target on how many books you can realistically bring per week (even 10-20 books per week can quickly add up to 100!). Also, make sure to regularly check your inventory and deactivate those books that you cannot confirm to be in stock.

**We know that sometimes books can go missing, and sometimes books can sell quickly, especially for those of us who own brick-and-mortar stores. So, the occasional drop shipping of an order is perfectly fine, especially to avoid disappointing a customer. However, if you frequently drop ship a high percentage of orders, we cannot consider you a BIBLIO Top Seller.**

Maintain a 95%+ fulfillment rating on domestic orders

Customers can place orders within your primary shipping region with confidence if you have a strong domestic fulfillment rating, because it is an obvious indication of dependability. Refining your daily order process, checking stock before listing, shipping the same day if possible, and creating a basic checklist to prevent errors are the best ways to boost performance if your numbers are low. Finally, when something unexpected occurs, don't be scared to contact your customers. By acting quickly before the issue becomes a problem, many so-called "fulfillment" issues can be avoided.

Maintain a 90%+ fulfillment rating on international orders

Naturally, there are more variables for an international order, such as shipping options, customs, and longer transit times. Although the threshold is somewhat lower, execution is still the main focus. Use sturdy packaging, make sure your international shipping settings are accurate and practical, and double-check your customs forms and book descriptions (title, author, ISBN, and condition) before shipping to boost sales.

Provide tracking on at least 90% of domestic (US) orders

This applies only to US-based sellers. Tracking increases customer trust, decreases “where is my order?” emails, and facilitates the quick and fair resolution of delivery-related disputes. If your tracking rate is low, change your default shipping method to one that provides tracking (USPS Ground Advantage, Priority Mail, and so on) and make it a habit to upload tracking immediately after the purchase. If it is a cost issue, make small changes, such as slightly higher shipping rates or providing tracking as the standard option, while using untracked only for extreme cases.

Maintain a refund rate below 2.5%

A low refund rate is an indicator that customers are getting what they expect in terms of condition, with very few instances of problems with service. The most common causes of refunds include mis-described conditions, packaging problems, and stock problems. Therefore, these should be your first areas of concern. Use a system of condition description, be sure to list any defects, ship like your books are going to be dropped, and remove your listings if your stock changes. If you're having trouble with a particular type of book, such as ex-libraries, fragile dust jackets, or multi-volume sets, additional steps can be taken.

Maintain an average customer feedback rating of at least 4.5/5

Think of your feedback score as a snapshot of your reputation. It tells customers right away whether you’re reliable. You can directly influence this by mastering the basics: fast shipping, precise condition grading, and responsive communication.

If you notice a downward trend in your ratings, don't ignore it. Use that feedback to audit your process. Maybe your descriptions are lacking detail, or your handling times are lagging. Identifying these specific friction points is the first step toward turning those scores around.

Maintain account status in good standing

This is important to ensure that Top Sellers are partners that BIBLIO can trust financially, operationally, and in terms of policy compliance, so that the program is credible to the buyers. To remain in good standing, it is important to keep billing information up to date, maintain a valid credit card on file, comply with marketplace policies, and respond promptly to account notices. If you find yourself on the verge of falling into bad standing, the most important thing is to address the underlying problem early so that small issues do not become account restrictions.

See your status